At Cevarimart, we strive to ensure your satisfaction with our airtime recharge services. This Return Policy outlines the conditions under which refunds or adjustments may be issued. Please read it carefully before using our services.

1. General Policy
Airtime recharge services provided by Cevarimart are digital and delivered instantly to your mobile network. As a result, all transactions are considered final and non-refundable, except in specific circumstances outlined below.

2. Eligible Refund Scenarios
Refunds may be issued under the following conditions:
1. Transaction Error by Cevarimart: If Cevarimart processes an incorrect recharge amount or mobile number due to a system error.
2. Failed Transactions: If a payment is successfully deducted from your account, but the recharge is not delivered to the intended recipient within 24 hours.

3. Ineligible Refund Scenarios
Refunds will not be issued in the following cases:
1. Errors caused by incorrect information provided by the user (e.g., wrong mobile number or recharge amount).
2. Changes of mind after the recharge transaction has been completed.
3. Network provider issues that are outside the control of Cevarimart.

4. How to Request a Refund
To request a refund, please follow these steps:
1. Contact our customer support team within 7 days of the transaction.
2. Provide the following information:
Transaction ID or receipt
Mobile number involved
Date and time of the transaction
Details of the issue
3. Email: info@cevarimart.com

5. Processing of Refunds
1. Upon verifying the eligibility of your refund request, we will process the refund within 5-15 business days.
2. Refunds will be issued to the original payment method used during the transaction.

6. Adjustments
In some cases, Cevarimart may offer service adjustments or account credits instead of a refund.

7. Disputes
If you are not satisfied with the outcome of your refund request, you may escalate the issue to info@cevarimart.com

8. Changes to This Policy
Cevarimart reserves the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us
If you have any questions or concerns about this Return Policy, please contact us:
Email: info@cevarimart.com
Thank you for choosing Cevarimart. We appreciate your trust and are here to assist you.